Collins Aerospace Unveils New Touchless In-flight Solution for Onboard Crew and Passenger Services

  • Passengers can make service requests and shop inflight with their personal electronic devices
  • Provides crew members with digital passenger manifests, real-time inventory and order management capability
  • Reduces passenger and crew touchpoints in the cabin
  • Improves ancillary revenue and reduces the level of fraudulent transactions

Civil Aviation


ANNAPOLIS, Maryland. Collins Aerospace, a Raytheon Technologies business, is increasing the operating efficiency of inflight services, enhancing passenger experience and reducing cabin touchpoints with its new Electronic Cabin Bag (eCB) Solution. Now available to airlines across the globe, eCB digitalizes and automates cabin crew tasks while enabling passengers to use their personal electronic devices for inflight shopping and service requests.

By digitizing documents, inflight processes and inflight inventory, the eCB solution puts the information that the cabin crew needs to better serve passengers on a single device, replacing traditional paper-heavy processes. The solution also eliminates the need for passengers to touch high-traffic call buttons.

In addition, eCB enables airline passengers to access real-time onboard inventory of food, beverage and inflight shopping at any stage during the flight, with the knowledge that what is being shown to them is what is available to purchase. eCB is further enhanced when the aircraft has a satellite connection to enable real-time credit card payment verification — reducing the levels of fraudulent transactions.

“eCB gives airlines a boost in efficiency and ancillary revenue while simultaneously helping their passengers and crew feel confident in returning to travel,” said Clotilde Enel-Rehel, general manager for Commercial Aviation & Network Services for Collins Aerospace. “The data and analytics generated by eCB will also enable airlines to make informed decisions to better support their strategic and tactical planning.”

Leave a Reply